Privacy Policy

Resin Rock LLC (“Resin Rock USA”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us across the United States.

1. Information We Collect
We may collect and process the following categories of personal data:
· Identity & Contact Data: name, address, email, telephone number.
· Transaction Data: payment details, billing and shipping addresses, order history.
· Technical Data: IP address, browser type, operating system, cookies, and analytics data.
· Marketing Data: your communication preferences, marketing opt-ins.
· Correspondence: information provided in emails, forms, or customer service interactions.

We do not knowingly collect data from children under 16.

2. How We Use Your Data
We use your personal data to:
· Process and deliver your orders.
· Manage payments and refunds.
· Respond to inquiries and provide customer support.
· Improve our website, products, and services.
· Send marketing communications (only if you have given consent).
· Comply with legal, tax, and regulatory obligations.

3. Legal Bases for Processing
We process your data under the following grounds:
· Contract: to perform our obligations under a sale or service contract.
· Consent: where you opt-in to marketing or newsletters.
· Legal Obligation: for tax, accounting, and compliance with U.S. law.
· Legitimate Interests: to operate our business efficiently, prevent fraud, and improve services.

4. Sharing Your Data
We may share your data with trusted third parties, including:
· Delivery and courier partners.
· Payment processors.
· IT, hosting, and analytics providers.
· Professional advisors (accountants, legal).

We do not sell your personal data to third parties.

5. International Transfers
If your data is transferred outside the United States (for example, through cloud hosting providers), we ensure that appropriate safeguards and contractual protections are in place.

6. Data Retention
We retain personal data only for as long as necessary:
· Customer and order records: up to 7 years (legal requirement).
· Marketing data: until you withdraw consent or unsubscribe.
· Technical/cookie data: in accordance with our Cookie Policy.

7. Your Rights
Under U.S. privacy laws (including the California Consumer Privacy Act - CCPA and other state regulations), you have the right to:
· Request access to your personal data.
· Request correction or deletion.
· Opt out of the sale or sharing of personal data (where applicable).
· Object to or restrict processing.
· Withdraw consent for marketing at any time.
· Request data portability.

You may exercise these rights by contacting us at:
Email: Info@resinrockllc.com

8. Data Security
We use technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

9. Cookies
Our website uses cookies to enhance user experience and analyze site usage. Please see our Cookie Policy for full details.

10. Complaints
If you have concerns about how we handle your data, please contact us first. U.S. residents may also have the right to raise complaints with their state attorney general’s office or relevant data protection authority.

11. SMS / Text Messaging

If you provide your mobile number and give consent, Resin Rock LLC may send you recurring automated marketing text messages. Consent to receive text messages is not a condition of any purchase. This consent is separate from any other communication preference and applies only to marketing messages from Resin Rock LLC.

No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message service, who are contractually prohibited from using this data for any purpose other than delivering our messages.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to unsubscribe, or HELP for assistance. For support, contact Info@resinrockllc.com or (941) 415-0273. Our full SMS Terms are available at resinrock.com/pages/sms-terms.

12. Contact Us
If you have any questions about this Privacy Policy or your data rights, contact:

Resin Rock LLC
4363 Independence Court, Sarasota, FL 34234, United States
Email: Info@resinrockllc.com